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Privacy Policy

Privacy Policy

Effective Date: May 2018

This privacy statement applies to https://www.watermark-bali.com owned and operated by Watermark Hotel & Spa Bali Jimbaran. This privacy statement describes how we collect and use the personal information you provide on our web site: https://www.watermark-bali.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.

Customer service: we use your personal information to provide customer service.

Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.

Marketing activities: we also use your information for marketing activities, as permitted by law.

Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

  • We may need to respond to and handle requests you have made.
  • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
  • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.

Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by ROIBACK. These analytical tracking technologies include: cookies, beacons, tags and scripts. ROIBACK may also place cookies for its own purposes as further described in https://www.roiback.com/privacy-policy. The tracked information is used within Watermark Hotel & Spa Bali Jimbaran in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the “Help” function in their browser to locate the settings they need.

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at watermark@watermark-bali.com. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact watermark@watermark-bali.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

Watermark Hotel & Spa Bali Jimbaran controls the processing of personal information collected from the website and via the cookies. Watermark Hotel & Spa Bali Jimbaran at Jl. Uluwatu 88, Kedonganan Bali-Indonesia. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to watermark@watermark-bali.com.

How do we share your personal information with third parties?

ROIBACK: We have teamed up with ROIBACK., located at C/Porto Pi, 8, Edificio Reina Constanza, Bajos, 07007 Palma de Mallorca Baleares, Spain, The Spain (https://www.roiback.com/) (hereafter ROIBACK) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through ROIBACK. The information you enter into this website will therefore also be shared with ROIBACK and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. To find out more about the ROIBACK corporate family, visit https://www.roiback.com/our-history.

ROIBACK will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. ROIBACK will also provide you with international customer service 24/7 from its local offices. Sharing your details with ROIBACK’s global customer service staff allows them to respond when you need assistance. ROIBACK may use your data for technical, analytical and marketing purposes as further described in the https://www.roiback.com/privacy-policy. This includes that your data might also be shared with other members of the ROIBACK of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, ROIBACK will first ask your consent. If your data is transferred to a country outside the European Economic Area, ROIBACK will make contractual arrangements to ensure that your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by ROIBACK, please contact https://www.roiback.com/get-touch.

WebDirect Cookie Notice

Effective Date: May 2018

This Cookie Notice applies to https://www.watermark-bali.com  owned and operated by Watermark Hotel & Spa Bali Jimbaran and describes how we use personal data collected through Cookies and other techniques including pixels (‘Cookies’) on our website https://www.watermark-bali.com (‘Site’).

Data Collection

When entering the Site or viewing our targeted advertisements, we automatically collect data using Cookies.

The types of information that we collect through Cookies include IP address; device ID; viewed pages; browsing information; browser type; operating system; internet service provider; timestamp; the referring URL; and location data depending on the device you use.

More information on Cookies: Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We place Cookies on your computer if you visit our website. If you are concerned about having Cookies on your device, you can set your browser to refuse all Cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete Cookies from your device. However, if you choose to block or delete Cookies, certain features of the websites you visit may not operate correctly.

More information on pixel tags: Pixels (also known as ‘web beacons’ or ‘clear gifs’) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or in an email to send information, such as a newsletter. We may use pixels to place or recognise a Cookie on your device if you use our services.

Third-party Cookies: We allow certain third parties to place Cookies. If you have questions about which Cookies are used and which parties place such Cookies, please contact us using the contact details set out below.

Processing Purposes

We use your information, including personal data, collected through Cookies for the following purposes:

  • A. Provide usage of our Site: We use information that we collect through Cookies to allow you to use the Site. It is our legitimate business interest to use Cookies for this purpose.
  • B. Perform analytics as to the use of our services: We use information that we collect through Cookies to analyse how our Site is used and to prepare reports on the use of our Site. We also use Cookies to keep track of your use of the Site, and to improve your user experience and the quality of the Site. It is our legitimate business interest to use Cookies for these purposes.
  • C. Providing targeted advertisements: We use information that we collect through Cookies to pursue our legitimate interests by providing targeted advertising. Where necessary, we will obtain prior consent before Cookies are placed for this purpose. If consent is given, you can withdraw it at all times. Moreover, you can object to our processing of your personal data for advertising purposes at all times.
  • D. Market research: We use information that we collect through Cookies to pursue our legitimate interests to engage in market research (such as the analysis of market segmentation or trends, preferences and behavious, research about products or services, or the effectiveness of marketing or advertising) or product development (such as the analysis of the characteristics of a market segment or group of customers or the performance of our Site, in order to improve our Site).

If you wish to opt-out of the use of Cookies described in this section and no opt-out mechanism is available to you directly (for instance in your browser settings), please contact watermark@watermark-bali.com.

Data Sharing

  • ROIBACK: Your personal data may be shared with ROIBACK. located at C/Porto Pi, 8, Edificio Reina Constanza, Bajos, 07007 Palma de Mallorca Baleares, Spain, the company which operates the website https://booking.watermark-bali.com.
  • Sharing with third-parties: We share your personal data with third parties as permitted by law and as described below, such as service providers acting on our behalf. We do not sell or rent your personal data.
  • Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data Retention

There is a difference between session Cookies and permanent Cookies. Session Cookies only exist until you close your browser. Permanent Cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes (such as fraud detection) and where absolutely necessary, will a Cookie have a longer lifespan. If you have questions about specific retention periods, please contact us via the contact details included below.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us via watermark@watermark-bali.com. You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Cookie Notice will also change from time to time. If you want to see changes made to this Cookie Notice from time to time, we invite you to access this Cookie Notice to see the changes.

Privacy Policy

Effective Date: May 2018

This privacy statement applies to https://www.watermark-bali.com owned and operated by Watermark Hotel & Spa Bali Jimbaran. This privacy statement describes how we collect and use the personal information you provide on our web site: https://www.watermark-bali.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.

Customer service: we use your personal information to provide customer service.

Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.

Marketing activities: we also use your information for marketing activities, as permitted by law.

Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

  • We may need to respond to and handle requests you have made.
  • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
  • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.

Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by ROIBACK. These analytical tracking technologies include: cookies, beacons, tags and scripts. ROIBACK may also place cookies for its own purposes as further described in https://www.roiback.com/privacy-policy. The tracked information is used within Watermark Hotel & Spa Bali Jimbaran in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the “Help” function in their browser to locate the settings they need.

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at watermark@watermark-bali.com. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact watermark@watermark-bali.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

Watermark Hotel & Spa Bali Jimbaran controls the processing of personal information collected from the website and via the cookies. Watermark Hotel & Spa Bali Jimbaran at Jl. Uluwatu 88, Kedonganan Bali-Indonesia. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to watermark@watermark-bali.com.

How do we share your personal information with third parties?

ROIBACK: We have teamed up with ROIBACK., located at C/Porto Pi, 8, Edificio Reina Constanza, Bajos, 07007 Palma de Mallorca Baleares, Spain, The Spain (https://www.roiback.com/) (hereafter ROIBACK) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through ROIBACK. The information you enter into this website will therefore also be shared with ROIBACK and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. To find out more about the ROIBACK corporate family, visit https://www.roiback.com/our-history.

ROIBACK will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. ROIBACK will also provide you with international customer service 24/7 from its local offices. Sharing your details with ROIBACK’s global customer service staff allows them to respond when you need assistance. ROIBACK may use your data for technical, analytical and marketing purposes as further described in the https://www.roiback.com/privacy-policy. This includes that your data might also be shared with other members of the ROIBACK of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, ROIBACK will first ask your consent. If your data is transferred to a country outside the European Economic Area, ROIBACK will make contractual arrangements to ensure that your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by ROIBACK, please contact https://www.roiback.com/get-touch.

WebDirect Cookie Notice

Effective Date: May 2018

This Cookie Notice applies to https://www.watermark-bali.com  owned and operated by Watermark Hotel & Spa Bali Jimbaran and describes how we use personal data collected through Cookies and other techniques including pixels (‘Cookies’) on our website https://www.watermark-bali.com (‘Site’).

Data Collection

When entering the Site or viewing our targeted advertisements, we automatically collect data using Cookies.

The types of information that we collect through Cookies include IP address; device ID; viewed pages; browsing information; browser type; operating system; internet service provider; timestamp; the referring URL; and location data depending on the device you use.

More information on Cookies: Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We place Cookies on your computer if you visit our website. If you are concerned about having Cookies on your device, you can set your browser to refuse all Cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete Cookies from your device. However, if you choose to block or delete Cookies, certain features of the websites you visit may not operate correctly.

More information on pixel tags: Pixels (also known as ‘web beacons’ or ‘clear gifs’) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or in an email to send information, such as a newsletter. We may use pixels to place or recognise a Cookie on your device if you use our services.

Third-party Cookies: We allow certain third parties to place Cookies. If you have questions about which Cookies are used and which parties place such Cookies, please contact us using the contact details set out below.

Processing Purposes

We use your information, including personal data, collected through Cookies for the following purposes:

  • A. Provide usage of our Site: We use information that we collect through Cookies to allow you to use the Site. It is our legitimate business interest to use Cookies for this purpose.
  • B. Perform analytics as to the use of our services: We use information that we collect through Cookies to analyse how our Site is used and to prepare reports on the use of our Site. We also use Cookies to keep track of your use of the Site, and to improve your user experience and the quality of the Site. It is our legitimate business interest to use Cookies for these purposes.
  • C. Providing targeted advertisements: We use information that we collect through Cookies to pursue our legitimate interests by providing targeted advertising. Where necessary, we will obtain prior consent before Cookies are placed for this purpose. If consent is given, you can withdraw it at all times. Moreover, you can object to our processing of your personal data for advertising purposes at all times.
  • D. Market research: We use information that we collect through Cookies to pursue our legitimate interests to engage in market research (such as the analysis of market segmentation or trends, preferences and behavious, research about products or services, or the effectiveness of marketing or advertising) or product development (such as the analysis of the characteristics of a market segment or group of customers or the performance of our Site, in order to improve our Site).

If you wish to opt-out of the use of Cookies described in this section and no opt-out mechanism is available to you directly (for instance in your browser settings), please contact watermark@watermark-bali.com.

Data Sharing

  • ROIBACK: Your personal data may be shared with ROIBACK. located at C/Porto Pi, 8, Edificio Reina Constanza, Bajos, 07007 Palma de Mallorca Baleares, Spain, the company which operates the website https://booking.watermark-bali.com.
  • Sharing with third-parties: We share your personal data with third parties as permitted by law and as described below, such as service providers acting on our behalf. We do not sell or rent your personal data.
  • Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data Retention

There is a difference between session Cookies and permanent Cookies. Session Cookies only exist until you close your browser. Permanent Cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes (such as fraud detection) and where absolutely necessary, will a Cookie have a longer lifespan. If you have questions about specific retention periods, please contact us via the contact details included below.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us via watermark@watermark-bali.com. You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Cookie Notice will also change from time to time. If you want to see changes made to this Cookie Notice from time to time, we invite you to access this Cookie Notice to see the changes.

Privacy Policy

Effective Date: May 2018

This privacy statement applies to https://www.watermark-bali.com owned and operated by Watermark Hotel & Spa Bali Jimbaran. This privacy statement describes how we collect and use the personal information you provide on our web site: https://www.watermark-bali.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates

The type of personal information we collect.

The types of personal information that we collect include:

  • Your first name, last name, email address, phone number and home address;
  • Credit card details (type of card, credit card number, name on card, expiration date and security code);
  • Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?

Reservations: we use your personal information to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation.

Customer service: we use your personal information to provide customer service.

Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers to choose the accommodation that suits them best.

Marketing activities: we also use your information for marketing activities, as permitted by law.

Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

  • We may need to respond to and handle requests you have made.
  • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
  • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.

Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we share your personal information with third parties?

We may share your personal information with third parties as set out below.

Third-party service providers: We may use service providers to process your personal information strictly on our behalf. This processing would be for purposes such as facilitating reservation payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We disclose personal information to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of Personal Information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

Cookies

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit that website. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

  • Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
  • Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
  • Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

Do we use third-party cookies?

Yes, we use the services of third-party providers for analytical purposes, for example by ROIBACK. These analytical tracking technologies include: cookies, beacons, tags and scripts. ROIBACK may also place cookies for its own purposes as further described in https://www.roiback.com/privacy-policy. The tracked information is used within Watermark Hotel & Spa Bali Jimbaran in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the “Help” function in their browser to locate the settings they need.

Security

What security procedures do we have in place to safeguard your personal information?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Access to Information

How can you control the personal information you have given to us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at watermark@watermark-bali.com. We kindly request you to please write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact watermark@watermark-bali.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.

Contact Us

Watermark Hotel & Spa Bali Jimbaran controls the processing of personal information collected from the website and via the cookies. Watermark Hotel & Spa Bali Jimbaran at Jl. Uluwatu 88, Kedonganan Bali-Indonesia. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to watermark@watermark-bali.com.

How do we share your personal information with third parties?

ROIBACK: We have teamed up with ROIBACK., located at C/Porto Pi, 8, Edificio Reina Constanza, Bajos, 07007 Palma de Mallorca Baleares, Spain, The Spain (https://www.roiback.com/) (hereafter ROIBACK) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through ROIBACK. The information you enter into this website will therefore also be shared with ROIBACK and its affiliates. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. To find out more about the ROIBACK corporate family, visit https://www.roiback.com/our-history.

ROIBACK will send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. ROIBACK will also provide you with international customer service 24/7 from its local offices. Sharing your details with ROIBACK’s global customer service staff allows them to respond when you need assistance. ROIBACK may use your data for technical, analytical and marketing purposes as further described in the https://www.roiback.com/privacy-policy. This includes that your data might also be shared with other members of the ROIBACK of companies for analysis to provide you with travel-related offers that may be of interest to you and to offer you customised service. If needed under applicable law, ROIBACK will first ask your consent. If your data is transferred to a country outside the European Economic Area, ROIBACK will make contractual arrangements to ensure that your personal data is still protected in line with European standards. If you have questions about the processing of your personal data by ROIBACK, please contact https://www.roiback.com/get-touch.

WebDirect Cookie Notice

Effective Date: May 2018

This Cookie Notice applies to https://www.watermark-bali.com  owned and operated by Watermark Hotel & Spa Bali Jimbaran and describes how we use personal data collected through Cookies and other techniques including pixels (‘Cookies’) on our website https://www.watermark-bali.com (‘Site’).

Data Collection

When entering the Site or viewing our targeted advertisements, we automatically collect data using Cookies.

The types of information that we collect through Cookies include IP address; device ID; viewed pages; browsing information; browser type; operating system; internet service provider; timestamp; the referring URL; and location data depending on the device you use.

More information on Cookies: Cookies are small bits of electronic information that a website sends to a visitor’s browser and are stored on the visitor’s hard drive. We place Cookies on your computer if you visit our website. If you are concerned about having Cookies on your device, you can set your browser to refuse all Cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete Cookies from your device. However, if you choose to block or delete Cookies, certain features of the websites you visit may not operate correctly.

More information on pixel tags: Pixels (also known as ‘web beacons’ or ‘clear gifs’) are electronic files that usually consist of a single-pixel image and can be embedded in a web page or in an email to send information, such as a newsletter. We may use pixels to place or recognise a Cookie on your device if you use our services.

Third-party Cookies: We allow certain third parties to place Cookies. If you have questions about which Cookies are used and which parties place such Cookies, please contact us using the contact details set out below.

Processing Purposes

We use your information, including personal data, collected through Cookies for the following purposes:

  • A. Provide usage of our Site: We use information that we collect through Cookies to allow you to use the Site. It is our legitimate business interest to use Cookies for this purpose.
  • B. Perform analytics as to the use of our services: We use information that we collect through Cookies to analyse how our Site is used and to prepare reports on the use of our Site. We also use Cookies to keep track of your use of the Site, and to improve your user experience and the quality of the Site. It is our legitimate business interest to use Cookies for these purposes.
  • C. Providing targeted advertisements: We use information that we collect through Cookies to pursue our legitimate interests by providing targeted advertising. Where necessary, we will obtain prior consent before Cookies are placed for this purpose. If consent is given, you can withdraw it at all times. Moreover, you can object to our processing of your personal data for advertising purposes at all times.
  • D. Market research: We use information that we collect through Cookies to pursue our legitimate interests to engage in market research (such as the analysis of market segmentation or trends, preferences and behavious, research about products or services, or the effectiveness of marketing or advertising) or product development (such as the analysis of the characteristics of a market segment or group of customers or the performance of our Site, in order to improve our Site).

If you wish to opt-out of the use of Cookies described in this section and no opt-out mechanism is available to you directly (for instance in your browser settings), please contact watermark@watermark-bali.com.

Data Sharing

  • ROIBACK: Your personal data may be shared with ROIBACK. located at C/Porto Pi, 8, Edificio Reina Constanza, Bajos, 07007 Palma de Mallorca Baleares, Spain, the company which operates the website https://booking.watermark-bali.com.
  • Sharing with third-parties: We share your personal data with third parties as permitted by law and as described below, such as service providers acting on our behalf. We do not sell or rent your personal data.
  • Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Data Retention

There is a difference between session Cookies and permanent Cookies. Session Cookies only exist until you close your browser. Permanent Cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve Cookies or allow the serving of Cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes (such as fraud detection) and where absolutely necessary, will a Cookie have a longer lifespan. If you have questions about specific retention periods, please contact us via the contact details included below.

Questions or Complaints

If you have questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, you are welcome to contact us via watermark@watermark-bali.com. You may also contact your local data protection authority with questions and complaints.

Changes to the Notice

Just as our business changes constantly, this Cookie Notice will also change from time to time. If you want to see changes made to this Cookie Notice from time to time, we invite you to access this Cookie Notice to see the changes.

3rd anniversary watermark hotel spa bali

開業3周年記念キャンペーン開催中

ウォーターマークホテル & スパ バリ

開業3周年記念だけのキャンペーン価格

Rp. 499,900net (1部屋) / 1泊

条件

スーペリアルームのご宿泊になります。

ご朝食は2名様までになります。

インドネシアKTP または KITAS保有者に限ります。

3rd Anniversary book now button

有効期限: 2018年1月 – 2018年3月 まで

3rd anniversary watermark hotel spa bali

3rd Anniversary

Watermark Hotel & Spa Bali

Special room promotion start from

Rp. 499,900net room / night

Terms and conditions:

Stay at Superior Room

Includes breakfast for 2 pax

Only valid for Domestic & KITAS

3rd Anniversary book now button

Valid January 2018 – 31 March 2018 and based on availability

3rd anniversary watermark hotel spa bali

3rd Anniversary

Watermark Hotel & Spa Bali

Special room promotion start from

Rp. 499,900net room / night

Terms and conditions:

Stay at Superior Room

Includes breakfast for 2 pax

Only valid for Domestic & KITAS

3rd Anniversary book now button

Valid January 2018 – 31 March 2018 and based on availability